Shipping & Delivery
Nature Mates offers shipping on all products to anywhere in Australia. Shipping costs are dependent, mostly on weight, but become more cost-effective for larger orders, meaning that you benefit more from ordering multiple products. Shipping costs will never exceed $15.99, regardless of the size of the order. Shipping costs are not dependent on location.
Shipping is conducted primarily through Australia Post at a standard class and usually takes between 3 and 7 business days depending on the delivery address (we are based in Queensland). Some larger orders and orders to regional areas are conducted through our courier partner, Sendle. These deliveries can take slightly longer.
We attempt to process all orders within 24 hours (business days) of you placing your order and will always attempt to dispatch your delivery the following business day. Sometimes, delays with couriers can occur.
Nature Mates also offers shipping to New Zealand. Shipments to New Zealand incur a $20 per item additional charge.