Payments

Nature Mates accepts 3 different forms of payments through our Checkout section :

1. Direct Bank Transfer

By choosing Direct Bank Transfer and placing your order, your order will be completed but will be “On Hold” until Nature Mates receives payment of the order into our Bank Account, or Nature Mates receives proof of payment via email (contact@naturemates.com.au). Our bank account details are provided on your order confirmation page as well as on the order confirmation email sent to you. Please use your Order Number as reference when making payment. Once we have received payment or proof of payment, your order will be shipped.

2. Paypal account

If you select the Paypal option, you will be redirected to PayPal in order to complete payment. Simply enter in your PayPal account email address and confirm payment. Paypal is one of the most secure payment gateways available.

3. Credit Card

If you select the Credit Card option, you will be prompted to input your credit card details to complete payment. Credit Card payments are processed through Stripe. Stripe is a world renowned payments processing company that accepts all major credit and debit cards. In addition to the security offered from Stripe, the Nature Mates website includes an added layer of customer credentials protection via SSL.

Shipping

Nature Mates offers FREE SHIPPING on all products within Australia regardless of the size of the order. Shipping is conducted primarily through Australia Post at a standard class and usually takes between 3 and 7 business days depending on the delivery address (we are based in Queensland). Some larger orders and orders to regional areas are conducted through our courier partner, Sendle. These deliveries can take slightly longer.

Nature Mates also offers shipping to New Zealand. Shipments to New Zealand incur a $20 per item additional charge.

Returns and Refunds

Yes, Nature Mates will happily accept returns. If a customer receives a damaged item, they have the right to return the item to us for either a full refund or a replacement of the item within 7 days of receipt of the item. Nature Mates will also refund the customer the cost of the return postage. Nature Mate will fulfil its obligation to the customer once the damaged item has been received. Returned items must be returned in their original packaging with all accessories, and must be in the same condition in which they were received.

Nature Mates does not accept returns of or provide refunds on items that are not damaged or faulty. Should a customer be unsatisfied with their purchase or have simply changed their minds, they are not entitled to a refund or return. If you are uncertain about any specifications, functions or details of an item, please contact Nature Mates before your purchase to enquire – contact@naturemates.com.au